Terms & Policies

 

CAMYOGA refund and cancellation policy – classes and workshops

  • Courses and in house teacher workshops – minimum one month notice for refund.

  • Visiting teacher workshops/teacher training short courses – minimum 90 days notice for refund.

  • Credits and drop-ins – NO refunds / NON-transferable / CANNOT be used for workshops or special events unless specified on booking.

  • Memberships – NO refunds / NON-transferable / CANNOT be used for workshops or special events unless specified on booking.

  • Please note certain special events may be subject to a different cancellation policy. Please refer to your receipt notes for details.

  • When purchasing a membership, pass or credits, you do so with the understanding that there are sometimes necessary fluctuations in the schedule, and undersubscribed classes may be discontinued.

CAMYOGA refund and cancellation policy – teacher training qualifications

  • Deposits and first instalments (50% of full fee) for teacher training qualifications advertised in the training section of the CAMYOGA website are non-refundable under any circumstances. Once full fees are paid, the second instalment (50% of full fees) is refundable as follows:

    • Two months prior to the course start date - 50% of the second instalment

    • Less than two months prior to course start date - 25% of the second instalment

    • Less than one month prior to the course start date - no refund

    • Please note that with no less than two months’ notice we can defer you to another course start date

  • A request to defer to another course with less than two months’ notice will incur a deferral fee

  • If a course is cancelled by CAMYOGA, we will make a full refund

CAMYOGA policy regarding age

  • Drop-in classes are open to all aged 16 and over. We may require proof of age.

  • Children under the age of 16 may attend classes if approved by the teacher, ONLY if accompanied by a parent or carer. The parent or carer MUST be present in the actual class, and not in the cafe or another area of the building. The parent or carer is responsible for ensuring there is no disruption to the class and may be asked to leave with the child in such cases.


Class cancellation policy

  • Early cancel (over 2 hours before class) you will not be charged for your session and it will be opened to the first person on the waiting list if there is one.

  • Late cancel (less than 2 hours before class) you will be charged for your session. If you are an unlimited member, you will be subject to a £5 late cancellation fee which will be taken from the registered card on your account. If you are using credits, the credits will be used as if you attended the class. 

  • No-shows will be charged as late cancel (see above).

Please email us if you need assistance to cancel a class.

Concessions

We offer a 10% discounts to Seniors (OAPs), full-time students, NHS employees and those in receipt of income support. Please contact us for full details.

Memberships and unlimited class passes

  • Unlimited memberships and class passes may be used for drop-in classes. They are not valid for workshops or special events. Please see our booking system for full details.

Behaviour

Abusive or threatening behaviour, language of a profane or discriminatory nature, or behaviour in contravention of our cultural policy will not be tolerated by CAMYOGA in any areas of the venue, or by email, phone or other forms of communication with our staff, teachers or management. Persons exhibiting such behaviour will be asked to leave the premises immediately. In this instance, no refunds will be given. We reserve the right to place a ban on future entry for persons guilty of what we consider to be inappropriate behaviour as outlined above.

Using the CAMYOGA website

You may book a class, course or workshop via our online payment system. Please follow the instructions on the website. You may also subscribe, or renew your membership there. All bookings made on the website are subject to our terms and conditions, and by making a booking, you are agreeing to our terms and conditions. You are only permitted to make bookings for yourself, or others on whose behalf you are authorised to act.

Payment processing

Your credit card details are entered on a secure page and are transferred using SSL. We use WellnessLiving booking system and Paysafe for merchant processing.

Security

Whilst we take every precaution to protect your personal online security, as the CAMYOGA website is subject to the public telecommunications network, we cannot guarantee the operation of the site will be secure, confidential, uninterrupted or error-free. In using the CAMYOGA website, you will not hold CAMYOGA responsible for any breach of security, unless such breach has been caused by CAMYOGA’s negligence. You may unsubscribe from our mailing list at any time by following the unsubscribe link, or emailing us.

Information on this website

The information on this website is not intended to provide advice, medical or otherwise, and CAMYOGA accepts no responsibility for loss that may arise from the use of any information on this website. The CAMYOGA website may contain links to external websites, and CAMYOGA is in no way responsible for the content of any of these external websites.

Cookies

Small files known as cookies, which are a normal feature of most websites, are stored by our website on your computer. We in no way use any information from these cookies, nor do we have access to them, once you have closed your browser and stopped browsing the site.

Change of policy

We may change our terms and conditions and policies from time to time, so please check this page regularly.

Privacy Policy

Customer Service

CAMYOGA collect personal information from you in order to provide you with a service. When making a purchase, placing a booking, or attending our venue, you are obliged to provide us with your name, postcode, email address and phone number in order that we can provide a full service to you. We may on occasion need to contact you by phone or email in regard to a class, course or workshop. We ask for postcodes in order that we can assess the location of our client base. We may ask for more information than this, in order to improve our services to you, but you are under no obligation to provide more. Your details are held securely on WellnessLiving - a third party software system.

Marketing

If opted into our mailing list, you will receive marketing emails from us for products and services we think will be of interest. You can easily unsubscribe from our mailing list at any time.

Deleting your data

Your personal details are only used to manage your customer account with us, and for no other purpose. We never share your details with any other organisation or individual.  Upon request, we are able to remove your details from your profile, and deactivate your profile.

Company Details

CAMYOGA is a trading name of HIGHER BEING LTD, Company Registered in England and Wales Number 06413571


Company registered address 9 Quy Court, Colliers Lane, Stow-Cum-Quy, Cambridge, Cambridgeshire, CB25 9AU